Privacy Policy

How we collect, use, and protect your personal information

Last updated: September 11, 2025

1. Introduction

TECH AFFAIRS & CRAFTS LTD (Company Registration Number: 15878557) ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Name and contact information (email address, phone number)
Company information and business details
Geographic location (country/region)
Equipment requirements and technical specifications
Communication preferences
Transaction and order history

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

IP address and device information
Browser type and version
Operating system and platform
Website usage data and page views
Referral sources
Date and time of visits

3. How We Use Your Information

We use your information for the following purposes:

To respond to your inquiries and provide customer service
To process orders and manage business relationships
To provide product information and technical support
To improve our website and services
To comply with legal obligations
To prevent fraud and ensure security
To send relevant business communications (with consent)

4. Legal Basis for Processing

We process your personal data based on:

Legitimate Interest: To operate our business and provide services
Contract Performance: To fulfill orders and agreements
Consent: For marketing communications (where applicable)
Legal Obligation: To comply with applicable laws

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With authorized service providers who assist in business operations
To comply with legal requirements or court orders
To protect our rights, property, or safety
In connection with business transfers or mergers
With your explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure data transmission (SSL/TLS encryption)
Access controls and authentication
Regular security assessments
Employee training on data protection
Secure data storage and backup procedures

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally:

Contact information: Retained while business relationship exists
Transaction records: 7 years for tax and legal compliance
Website analytics: 2 years maximum
Marketing communications: Until you unsubscribe

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Right to obtain a copy of your personal data
Rectification: Right to correct inaccurate information
Erasure: Right to request deletion of your data
Portability: Right to receive your data in a portable format
Restriction: Right to limit processing of your data
Objection: Right to object to processing based on legitimate interests
Withdraw Consent: Right to withdraw consent where applicable

To exercise any of these rights, please contact us at [email protected].

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

10. International Data Transfers

As we serve customers in Azerbaijan, Kazakhstan, and Ukraine, your personal data may be transferred to and processed in different countries. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "last updated" date.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

TECH AFFAIRS & CRAFTS LTD
Email: [email protected]
Address: 156 Hornchurch Road, Hornchurch, England, RM11 1QH
Company Registration Number: 15878557

14. Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.